Effective Date – 15th September 2025

Last Updated – 1st March 2026

manntaara (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal information shared through our website and counselling services. This Privacy Policy explains how we collect, use, store, process, and protect your personal data in accordance with applicable laws and ethical standards.

By accessing our website or engaging in our services, you consent to the practices described in this policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Individuals who complete forms or contact us
  • Clients receiving counselling services (online or in-person)

2. Information We Collect

We collect only the information necessary to provide safe and effective counselling services.

A. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Age / Date of Birth
  • Gender (if voluntarily provided)
  • Government-issued identification (such as Aadhaar, Passport, or other ID) if required for identity verification
  • Emergency contact details

B. Sensitive Personal Data

  • Mental health concerns
  • Session notes and assessments
  • Clinical observations
  • Treatment goals and progress records

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. Purpose of Data Collection

We collect and process your information for the following purposes:

  • Scheduling and conducting counselling sessions
  • Providing personalised mental health support
  • Communication regarding appointments and follow-ups
  • Maintaining secure clinical records
  • Processing payments
  • Complying with legal and ethical obligations

We do not sell, rent, or trade your personal information.

4. Confidentiality of Counselling Sessions

All counselling sessions are conducted with strict confidentiality.

Information shared during sessions will not be disclosed to third parties without written consent, except in the following circumstances:

  • Risk of serious harm to self or others
  • Mandatory reporting of child abuse or vulnerable persons
  • Legal obligations (court order, subpoena)
  • Clinical supervision using de-identified information

We disclose only the minimum necessary information required by law.

5. Legal & Regulatory Compliance

manntaara complies with applicable Indian laws, including:

  • Digital Personal Data Protection Act, 2023
  • Mental Healthcare Act, 2017
  • Protection of Children from Sexual Offences Act, 2012 (POCSO)

We adhere to professional ethical guidelines governing counselling practice and tele-mental health services.

6. Data Storage & Security

We implement appropriate technical and organisational safeguards, including:

  • Secure servers and encrypted platforms
  • Restricted access to authorised personnel only
  • Password-protected systems
  • Secure tele-counselling platforms

While we take reasonable precautions, no digital system can guarantee absolute security.

7. Data Retention

Client records are retained for a period consistent with legal requirements and professional best practices.

Typically:

  • Adult records may be retained for up to 7 years from the last session
  • Minor records may be retained until a specified period after reaching the age of majority

Records may be retained longer if required by law or for legal protection.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Withdraw consent (where applicable)
  • Request deletion of data, subject to retention requirements
  • Lodge a complaint with the appropriate authority

Requests can be made via the contact details below.

9. Third-Party Services

We may use trusted third-party service providers for:

  • Payment processing
  • Website hosting
  • Video conferencing
  • Appointment scheduling

These providers are obligated to maintain confidentiality and data security.

10. Cookies & Website Usage

Our website may use cookies to:

  • Improve website performance
  • Enhance user experience
  • Analyse site traffic

Users may adjust browser settings to disable cookies if desired.

11. Policy Updates

manntaara reserves the right to update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

manntaara
Email: support@manntaara.com
Phone: +91-9610340776; +91-7760658315

Your privacy is not just protected — it is respected.